FAQ

Frequently Asked Questions

Common questions about how we work and the services we provide. Can’t find your answer? Ask us directly.

Working with ITCM

Do you work remotely?

Yes — we work with clients worldwide, fully remotely.

How much do your services cost?

Every service starts from $100, and we always give you a clear, fixed quote before any work begins.

How do I get started?

Start with a free website audit or send us a service request with your project details and we will reply quickly, usually within one business day.

Do you offer ongoing support?

Yes — we offer maintenance and care plans, plus remote IT support.

About our services

How long does a website take?

Most business sites take 2–5 weeks depending on size and content readiness. We give you a clear timeline in the quote.

Why does my email go to spam?

Usually missing or wrong SPF/DKIM/DMARC records. We fix these so providers trust your mail.

Custom app vs off-the-shelf software?

Custom fits your exact process and removes per-seat fees long term; off-the-shelf is faster to start. We help you decide honestly.

How much does a custom CRM cost?

It depends on scope. We scope it into clear stages so you control the investment — book a free consultation for a quote.

How long does SEO take?

Branded and long-tail wins come in weeks; competitive terms typically improve over 2–4 months as changes compound.

Is the audit really free?

Yes — start with a free instant audit on this site. A deeper manual audit is available as a paid service.

How is this different from SEO?

SEO brings visitors; CRO turns more of them into customers. They work best together.

How fast can you fix it?

Many issues are resolved same-day once we have access. Urgent problems are prioritised.

How much faster will my site be?

Most sites see major load-time improvements and a pass on Core Web Vitals. We show you before/after numbers.

My site was hacked — can you recover it?

Yes — we clean the infection, restore functionality and harden it so it does not happen again, on any platform.

What’s included monthly?

Updates, backups, monitoring, performance checks and priority support — kept simple and predictable.

Will a redesign hurt my Google rankings?

Not when done right. We migrate with proper redirects and on-page SEO so rankings are preserved or improved.

What does an IT consultancy do?

We assess your needs, recommend the right systems and tools, help implement them and provide ongoing support.

How does remote support work?

With your approval we connect securely (e.g. TeamViewer/AnyDesk), fix the issue and report back — no on-site visit needed.

How much does custom finance software cost?

Projects start from $100 and are scoped in clear stages, so you control the investment. Book a free consultation for a quote.

How much does custom operations software cost?

Projects start from $100 and are scoped into clear stages so you control the investment. Book a free consultation for a quote.

What ERP services do you provide?

Design and implementation, customization, troubleshooting, security hardening, and audits — including financial controls and reporting accuracy.

What does a network security assessment cover?

We check firewalls, access controls, segmentation, remote access, exposed services and known vulnerabilities, then give you a prioritised remediation plan.

Do you manage cloud and on-premise servers?

Yes — we work with cloud providers (such as AWS, Google Cloud, Azure and common VPS hosts) and on-premise servers.

What can you secure?

Websites, custom web apps, source code, servers, networks and data — we tailor the solution to your specific risks.

What does an operations and cost audit cover?

Costs, processes, controls and how staff and resources are utilized — across the whole company or a single department.

Do small businesses really need IT consulting?

Yes — even basic advice on security, backups and the right tools prevents costly problems and wasted spending later.

How is this different from a big consulting firm?

We give the same independent, senior-level analysis without the overhead and inflated fees — remotely, with clear pricing.

What IT does a startup actually need?

The essentials done right: secure email and accounts, a fast website, sensible security and backups, and only the custom software you truly need — built to scale.

IT, web & SEO questions

What is the difference between IT consulting and IT management consulting?

IT consulting is broad technology advice, often project-based. IT management consulting focuses specifically on how technology is managed, governed and aligned with business goals over time.

What is the most overlooked IT best practice?

Tested backups and documentation — both feel low priority until the day they save the business.

Is IT governance only for regulated industries?

No — every business benefits from clear ownership and policies, though regulated industries have additional compliance requirements.

How many IT policies do we need?

Start with the essentials — access, data, security, backups and acceptable use — rather than a large manual no one reads.

How can a small business reduce IT costs?

Prioritise essentials, use cloud and right-sized tools, outsource expertise remotely, and automate manual work.

Why is my website slow?

Usually large unoptimised images, too many scripts, no caching, or slow hosting — often several together.

How often should I audit my website?

At least once or twice a year, and after any major change, migration or redesign.

Why do I get impressions but no clicks?

Usually because you rank too low (page 2+) and/or your title and description don’t earn the click. Improve ranking first, then the listing.

Custom CRM vs Salesforce or HubSpot?

Off-the-shelf is faster to start; custom fits your exact process and avoids growing per-seat fees. We help you decide honestly.

Is custom software more expensive?

Higher upfront, but it can be cheaper long term by avoiding growing per-seat fees and wasted features.

How much should a small business website cost?

It depends on scope. We give a clear fixed quote after a short conversation about your needs — no surprises.

What is the most important technical SEO factor?

Making sure your important pages can be crawled and indexed, and that the site is fast on mobile.

Why does my business email go to spam?

Usually missing or wrong SPF, DKIM or DMARC records. We configure these so providers trust your mail.

My site was hacked — what do I do?

Don’t panic. We clean the infection, restore functionality, find the cause, and harden the site against repeat attacks — on any platform.

How long does an ERP implementation take?

It depends on scope, but a phased approach lets you go live on core modules first and add the rest later, rather than waiting for everything.

Should I pick the cheapest web developer?

Rarely. The cheapest quote is often a template with no SEO, speed or support — which costs more to fix later. Compare value, not just price.

Is custom software only for big companies?

No. Small businesses often get the most value, because a focused custom tool removes the manual admin that holds them back.

What’s the single most important security step?

Turn on multi-factor authentication for email and critical accounts. It blocks the majority of account takeovers on its own.

How do I cut costs without hurting the business?

Measure first. Remove genuine waste — unused tools, duplicate software, manual admin — rather than cutting blindly across the board.

My website was hacked — what do I do first?

Take it offline if it’s serving malware, back up the current state to preserve evidence, then clean it — but don’t skip finding how they got in.

What does IT stand for?

IT stands for information technology — the use of computers, software, networks and data to store, process and share information.

What are the most important IT performance metrics?

Uptime, time to resolve issues, system speed, and cost per user are the core four. They tell you if IT is reliable, responsive and efficient.

Can IT really be managed remotely?

Yes — setup, security, monitoring, fixes, backups and advice are all routinely handled remotely with modern tools. On-site visits are rarely needed.

What does an IT consultant actually do?

They assess your technology and goals, then advise and help implement improvements — in security, systems, software, cost or strategy — tied to real business outcomes.

What is an IT strategy?

A practical plan that aligns your technology decisions with your business goals — what to keep, improve, retire and in what order.