FAQ
Frequently Asked Questions
Common questions about how we work and the services we provide. Can’t find your answer? Ask us directly.
Working with ITCM
- Do you work remotely?
- Yes — we work with clients worldwide, fully remotely.
- How do I get started?
- Start with a free website audit or send us a service request with your project details and we will reply quickly, usually within one business day.
- How do you price projects?
- We scope each project and give a clear quote up front — no surprises. Many engagements start with a free consultation.
- Do you offer ongoing support?
- Yes — we offer maintenance and care plans, plus remote IT support.
About our services
- How long does a website take?
- Most business sites take 2–5 weeks depending on size and content readiness. We give you a clear timeline in the quote.
- Why does my email go to spam?
- Usually missing or wrong SPF/DKIM/DMARC records. We fix these so providers trust your mail.
- Custom app vs off-the-shelf software?
- Custom fits your exact process and removes per-seat fees long term; off-the-shelf is faster to start. We help you decide honestly.
- How much does a custom CRM cost?
- It depends on scope. We scope it into clear stages so you control the investment — book a free consultation for a quote.
- How long does SEO take?
- Branded and long-tail wins come in weeks; competitive terms typically improve over 2–4 months as changes compound.
- Is the audit really free?
- Yes — start with a free instant audit on this site. A deeper manual audit is available as a paid service.
- How is this different from SEO?
- SEO brings visitors; CRO turns more of them into customers. They work best together.
- How fast can you fix it?
- Many issues are resolved same-day once we have access. Urgent problems are prioritised.
- How much faster will my site be?
- Most sites see major load-time improvements and a pass on Core Web Vitals. We show you before/after numbers.
- My site was hacked — can you recover it?
- Yes — we clean the infection, restore functionality and harden it so it does not happen again.
- What’s included monthly?
- Updates, backups, monitoring, performance checks and priority support — kept simple and predictable.
- Will a redesign hurt my Google rankings?
- Not when done right. We migrate with proper redirects and on-page SEO so rankings are preserved or improved.
- What does an IT consultancy do?
- We assess your needs, recommend the right systems and tools, help implement them and provide ongoing support.
- How does remote support work?
- With your approval we connect securely (e.g. TeamViewer/AnyDesk), fix the issue and report back — no on-site visit needed.
IT, web & SEO questions
- What is the difference between IT consulting and IT management consulting?
- IT consulting is broad technology advice, often project-based. IT management consulting focuses specifically on how technology is managed, governed and aligned with business goals over time.
- What is the most overlooked IT best practice?
- Tested backups and documentation — both feel low priority until the day they save the business.
- Is IT governance only for regulated industries?
- No — every business benefits from clear ownership and policies, though regulated industries have additional compliance requirements.
- How many IT policies do we need?
- Start with the essentials — access, data, security, backups and acceptable use — rather than a large manual no one reads.
- How can a small business reduce IT costs?
- Prioritise essentials, use cloud and right-sized tools, outsource expertise remotely, and automate manual work.
- Why is my WordPress site slow?
- Usually large unoptimised images, too many plugins/scripts, no caching, or slow hosting — often several together.
- How often should I audit my website?
- At least once or twice a year, and after any major change, migration or redesign.
- Why do I get impressions but no clicks?
- Usually because you rank too low (page 2+) and/or your title and description don’t earn the click. Improve ranking first, then the listing.
- Custom CRM vs Salesforce or HubSpot?
- Off-the-shelf is faster to start; custom fits your exact process and avoids growing per-seat fees. We help you decide honestly.
- Is custom software more expensive?
- Higher upfront, but it can be cheaper long term by avoiding growing per-seat fees and wasted features.
- How much should a small business website cost?
- It depends on scope. We give a clear fixed quote after a short conversation about your needs — no surprises.
- What is the most important technical SEO factor?
- Making sure your important pages can be crawled and indexed, and that the site is fast on mobile.
- Why does my business email go to spam?
- Usually missing or wrong SPF, DKIM or DMARC records. We configure these so providers trust your mail.
- My WordPress site was hacked — what do I do?
- Don’t panic. We clean the infection, restore functionality, find the cause, and harden the site against repeat attacks.